Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Location: 
System: 
Workstation's O/S: 
User ID: 
Number of users affected: 
Is the issue affecting multiple users for either BES or EMAIL issue? Y/N
	If Yes - Request emails of some of the affected users (3-5) in order to assist SSC with Troubleshooting
	If not provided, will affected user list be provided at a later time? Y/N
Possible impact on deadlines if applicable: 
Error message: 
Problem description: 
What Troubleshooting has been done on the client's side: 

When did you last access the application? 
Approx. how often do you access this application? 
Have you had the password reset/changed recently? 
Can we get the reason for your password reset request?


COMMANDS:

List UserID:				TSS LIS(xxxxxxx) DATA(a)
Remove a Suspension:			TSS REM(xxxxxxx) SUS
Password Change with expiration:	TSS REP(xxxxxxx) PASS(canada01,,exp)


RESOLUTION:

I verified that userid matched to the user. Yes
I confirmed end-user telephone number. Yes
I unsuspended the user and issued a temporary password. Yes
The user was then able to log on and change password. Yes
